Refund policy
Return and Refund Policy
Last updated: 22 September 2026
Thank you for shopping with All In 1 Store. This Return and Refund Policy applies to purchases made through www.allin1store.online and is intended to comply with applicable Lebanese consumer-protection legislation.
1. Returns for Online Purchases
Customers purchasing online may request to cancel and return an eligible product within 10 calendar days from the date of delivery, without having to provide a reason, subject to applicable Lebanese law and the conditions below.
To qualify for a change-of-mind return, the product must:
- Be returned in its original condition;
- Be unused, uninstalled and undamaged;
- Include its original packaging, accessories, manuals and gifts;
- Include the receipt, invoice or other proof of purchase;
- Have intact serial-number, IMEI and warranty labels.
Please contact us before sending or bringing back any product. Returns made without prior notification may be delayed.
2. Installed, Activated or Used Products
GPS trackers, SIM cards, subscriptions and similar products may require registration, activation or professional installation.
Where permitted by applicable law, a change-of-mind return may be refused or reduced in value if the product has been:
- Installed in a vehicle or other asset;
- Activated, registered or linked to an account;
- Used beyond what is reasonably necessary to inspect it;
- Damaged, altered or returned with missing components;
- Assigned an activated SIM card, membership or digital service.
These conditions do not limit a customer’s legal rights when a product is defective, damaged, incorrectly supplied or not as described.
3. Non-Returnable Items
Subject to applicable Lebanese law, the following items cannot normally be returned for change-of-mind reasons:
- Products made, programmed or modified to the customer’s specifications;
- Activated SIM cards, subscriptions, memberships and digital services already supplied;
- Installation, delivery or other services already completed with the customer’s approval;
- Personal-use products such as earphones or wearable devices when their hygiene seal has been opened;
- Gift cards;
- Clearance or final-sale products clearly identified as non-returnable before purchase.
A final-sale designation does not remove any mandatory rights relating to defective or incorrectly supplied products.
4. Defective, Damaged or Incorrect Products
Please inspect your order immediately after delivery.
If the product is defective, damaged during delivery, incorrectly supplied or materially different from its description, contact us as soon as reasonably possible and provide:
- Your name and order number;
- A description of the problem;
- Clear photographs or videos;
- The product’s serial number or IMEI, when applicable.
After inspection, we will provide an appropriate remedy in accordance with applicable law, which may include repair, replacement, refund or another agreed solution.
Damage resulting from misuse, accidents, unauthorised repairs, incorrect installation, liquid exposure, unsuitable electrical supply or failure to follow product instructions is not considered a manufacturing defect.
5. Return Procedure
To request a return:
1. Contact All In 1 Store using the details below.
2. Provide your order number and reason for the return.
3. Wait for return instructions and approval.
4. Package the product securely with all accessories and documents.
5. Deliver or send it to the location communicated by our customer-service team.
Customers remain responsible for the returned product until it is received by All In 1 Store.
6. Return Costs
For an eligible change-of-mind return, the customer is responsible for return transportation costs unless otherwise agreed.
If the return results from a confirmed defect, delivery damage, incorrect product or error by All In 1 Store, we will bear reasonable return costs or arrange collection where available.
Original delivery and installation charges are non-refundable once properly completed, except where required by law or where the service was incorrectly performed.
7. Inspection and Refunds
Returned products will be inspected before approval.
Once the return is approved, the refund will be issued through the original payment method where reasonably possible. For cash-on-delivery purchases, the refund may be made by cash, bank transfer or another method agreed with the customer.
Approved refunds are normally processed within 7 business days after inspection. Financial institutions or payment providers may require additional processing time.
All In 1 Store may deduct an amount reflecting damage, missing parts or diminished value caused by handling beyond what is reasonably necessary to inspect the product, where permitted by applicable law.
8. Exchanges
Eligible products may be exchanged, subject to stock availability. If the replacement product has a different price, the customer must pay the difference or will receive a refund for the difference, as applicable.
9. Warranty
Manufacturer or store warranty coverage is separate from the right to return an online purchase.
Warranty claims are subject to the warranty conditions supplied with the product. A warranty does not cover misuse, accidental damage, unauthorised modification, improper installation or normal wear and tear.
Nothing in this policy excludes or restricts mandatory consumer rights under Lebanese law.
10. Contact Us
All In 1 Store
Choueifat, Lebanon
Phone: +961 78 779 794
Email: allin1.omara@gmail.com
Website: https://www.allin1store.online
To request a return or refund, please contact us before returning the product.